ED10R2 software issues

[digiface]

Mac monterey 12.6, latest firmware 2.3.1.16. It's not saving user presets and is a total drag on nmy music production atm. I upgraded from an old version a few months ago and sent an email but didnt hear back. Thought it might be the transaction id requirement so tried that form but nothing happens. Should I downgrade firmware for the ED10R2? If so what version? Thanks

[Rob]

I'm pretty sure that firmware version saves presets just fine. Does the UI show an error when you try to save a new preset?

I remember there was a bug with the version 2.3.0.9 macOS installer, but that's definitely been fixed.